Terms & Conditions / Privacy Policy.

TERMS & CONDITIONS

 

INFORMATION ABOUT US

Bright Power Solutions Ltd. (“we”). We are registered in England and Wales under company number XXXXX VAT number XXXXXXX.

YOUR STATUS:

By placing an order or contacting us via our website, you warrant that:

  • (a) you are legally capable of entering into binding contracts;

  • (b) you are at least 18 years old

CONSUMER RIGHTS:

If you are contracting as a consumer, you may cancel a contract at any time within seven working days; beginning on the day after you received the products, provided that the goods are complete with all relevant packaging, and in good condition. If you wish to cancel a contract, please email us.

We shall refund the total amount paid by you for the products, less any costs to collect the products and any restocking fee reasonably incurred (not exceeding 10% of the Product value) within 30 days starting with the day on which we receive a notice of cancellation in writing from you provided that the products have been returned to us as stated above.

Once you have notified us of your desire to cancel a contract you have a legal obligation to take good care of the products. We advise you to ensure the products for the return journey and are at buyers risk. Return costs are the buyer’s responsibility. If you have not returned the products within 14 days of cancellation, or if requested, we can collect the products from you at your cost.

DELIVERY:

We will take reasonable steps to meet the delivery date; however, occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed. We may deliver the products in several consignments but will not charge any extra delivery for this. If you fail to take delivery of your order then, except where this failure is caused by our failure to comply with these terms and conditions or by an event beyond your control:

  • (a) we will store the products until delivery takes place and may charge you a reasonable sum to cover

  • (b) we shall have no liability to you for late delivery

DAMAGED AND MISSING ITEMS:

If you accept a delivery that you subsequently realise is damaged, you must report this as soon as possible to Bright Power Solutions Ltd. The products will be your responsibility from the time of delivery.

PRICEs AND PAYMENT:

The price of any products will be as quoted on our site from time to time. Prices are liable to change at any time. Payment for all products must be by credit, debit card, or bank transfer. Goods will not be dispatched until payment is received in full.

RETURNS POLICY:

If for any reason you claim that that the product is defective please notify Bright Power Solutions Ltd. as soon as possible providing the invoice reference number and product details. We will then arrange the collection of the product. The product must be returned in its original condition. We will examine the returned product and will notify you of your refund within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day, we confirmed to you via e-mail that you were entitled to a refund for the defective product.

Bright Power Solutions Ltd. will not be responsible for the cost of returning products to us that are NOT due to a defect of the product, (such as but not limited to unwanted goods). If you wish us to arrange for collection of the products for return, the cost to us of this service will be deducted from any refund requested from us to you for the product.

OUR LIABILITY:

We warrant to you that any product purchased from us through our site is of satisfactory quality and free from defects in materials and workmanship. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability:

  • (a) for death or personal injury caused by our negligence; or

  • (b) under section 2(3) of the Consumer Protection Act 1987; or

  • (c) fraudulent misrepresentation; or

  • (d) any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:

  • (a) loss of income or revenue; or

  • (b) loss of business; or

  • (c) loss of profits or contracts; or

  • (d) loss of anticipated savings; or

  • (e) loss of data; or

  • (f) loss of data; or

  • (g) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise;

WRITTEN COMMUNICATIONS:

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or phone. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

EVENTS BEYOND OUR CONTROL:

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under these terms and conditions that is caused by events outside our reasonable control (a “Force Majeure Event”).

A Force Majeure Event includes any act, event, non-occurrence, omission, or accident beyond our reasonable control and includes, in particular (without limitation), the following:

  • (a) strikes, lock-outs, or other industrial action; or

  • (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or

  • (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters; or

  • (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or

  • (e) impossibility of the use of public or private telecommunications networks.

Our obligations under these terms and conditions are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms and conditions can be performed despite the Force Majeure Event.

ENTIRE AGREEMENT:

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing. We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking, or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions. We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract.

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).


These terms and conditions do not affect your statutory rights as a consumer.

PRIVACY POLICY:

 
 

Bright Power Solutions Ltd. is committed to respecting your privacy. We aim to provide a safe, secure user experience and will do our very best to ensure that any information you submit to us will only be used for the purpose of responding to your enquiry or your order.

By visiting our site and entering your details, you are accepting the practices described in full in our Terms and Conditions for the website www.brightpowersolutions.co.uk.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact us.

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Bright Power Solutions Ltd.  If you have any requests concerning your personal information or any queries with regard to these practices please contact us. Please note that all data captured will be used and held in accordance with the requirements of the Data Protection Act 1998 and the new regulations from the 25th May 2018.

THE INFORMATION WE COLLECT:

We collect information from those who:

  • Submit our online quoting form

  • Make a purchase over the telephone

  • Email us on any of our company email addresses

  • Submit CVs and job applications

USE OF PERSONAL INFORMATION:

We process personal information collected for the purposes of:

  • Providing information about products and services

  • Providing and personalising our services

  • Dealing with your enquiries and requests

YOUR INFORMATION & HOW WE USE IT:

Please note that your information may be used to send you details of the services and products that we offer that we have identified as likely to be of interest to you, including those you have requested.

If at any point you would like to opt-out of receiving communications from us, have your details removed from our database, or would like to change the channels (such as email, SMS, or post) that we may use to contact you, please contact us.

Any personal details you provide on this website will be sent only to the relevant person at Bright Power Solutions Ltd. and used to process your requirement. Any details we hold in our website’s database are stored securely and deleted when we deem it no longer relevant.

DISCLOSURES:

We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation, and criminal investigation, or we have your consent to the following:

  • Business partners;

  • Suppliers we engage to process data on our behalf;

  • Successors in title to our business.

We will not sell or disclose your details to any 3rd party for the purpose of marketing, market research, or any purpose other than in direct relation to your enquiry or order.

ACCESS REQUESTS:

You have the right to view what personal data we hold about you.  To obtain a copy of the personal information we hold about you, please email us.

We reserve the right to amend this Privacy Policy from time to time to ensure ongoing compliance with the GDPR legislation.

REMOVAL OF ONLINE DATA:

In order to minimise any potential risk from a data breach, we regularly delete data stored on our website that is no longer required to process enquiries, or orders.

WEB LOG FILES:

Web log files are log files automatically created and maintained by a web server. Like most websites today, Bright Power Solutions Ltd. may use log files that record information such as Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and page navigation. We gather this information to simply track website visitor movement in the aggregate and to gather broad demographic information for aggregate use. Our goal in gathering this information is to learn how our customers and visitors are using our service to improve our service. IP addresses that are recorded by our log files are not linked to personally identifiable information.

PROTECTING PERSONAL INFORMATION:

Bright Power Solutions Ltd. takes every precaution to protect your information. When you submit information via our website or directly by email or over the phone, your information is protected both online and offline.

Bright Power Solutions Ltd. will not sell, distribute or lease your personal information to third parties unless we gain your express permission or are required by law to do so. You can request details of any information which we hold about you under the Data Protection Act 1998.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible and we will promptly correct any information found to be incorrect.

COMPLYING WITH THE JUDICIAL OR LEGAL SYSTEM:

Although Bright Power Solutions Ltd. makes every effort to preserve your privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our organisation.

 CHANGES TO OUR PRIVACY POLICY:

Should we find it necessary or appropriate to change our privacy policy, we will post those changes to the Bright Power Solutions Ltd. 'Terms & Conditions' page and associated links so that visitors are aware of what information we collect, how we use it, and under what circumstances.

 COOKIES:

A “cookie” is a small text file that’s stored on your computer, tablet, or phone when you visit a website. Some cookies are deleted when you close down your browser. These are ‘session cookies’. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor. For more information on cookies, you can search the internet for other independent information on cookies. Some features that are designed to give you a better online experience only work if we use cookies. We assume that by continuing to browse our site you are happy for us to use cookies.

LINKS TO 3RD PARTY SITES:

Our website may contain links to other websites related to the products we sell. We do not have any control over the content or actions of any other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by our privacy statement. Please read the privacy policy applicable to the website in question.

Please contact us at info@brightpowersolutions.co.uk for any questions you might have regarding our terms and conditions or our privacy policy. Thank you for visiting our website.